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Social networking has been an integral part of almost everybody’s personal or business lives. People have accounts in many social networking sites as they can possibly have. The most popular sites facebook, twitter and linkedIn allow you to share all kinds of content, including status updates, photo’s and videos. Businesses can harness these networks to promote themselves and gather customer and public feedback on their products and services. Word of mouth has been one of the best ways to acquire new customers for small businesses, the introduction of social networks now mean that word of mouth advertising is much more viral.
Many business, either it be local, small or large businesses, have also taken advantage of the increasing popularity of social networks amongst the people. Knowing that many people now engages them, staying in front of their computers for an average of over 1 hour everyday, in various social networking sites allows their businesses to be known. Having a healthy social network accounts in different networking sites will greatly help a company to connect to all their current and future customers. They can attract as many people as they can, as long as they keep they profiles interesting and updated, and engage them in all queries, promotions, special offers and questions that they may ask of you. We at Plumsale are now beginning to concentrate more on our social networks and are about to apply these steps to enhance our social network and customer services.
Listed below are some easy guidelines that can be used to further improve your social networks.
The main purpose of the different social networks is to find and meet new people. Through this social media networks, solo businesses can promote and gather new people from all over the world and know what their business is like. Solo businesses can also interact to as many people as they can every single day, making the coverage of the business widen its span.
Now that your business has gathered more people, it is now time to communicate with them through every media available like emails, chats and video calls. In order to further enhance your customer service, you need to know how to properly engage with your every customer. You need to be friendly, accommodating and prompt to every questions and requests that they may ask you. With these qualities, you can strengthen your relationship with every customer that you have.
To let your customers know and feel you and your business’s presence, you need to be active to every social media accounts as possible. You can do this by simply replying or asking questions to your customers and keep a constant conversation with them. You may also join various website groups and answer inquiries there.
You must also keep your profiles updated daily by sharing photos, status and videos on them. You can put every news and development about your business. You can also let your customers know about the new features, services and products that are being proposed by your business.
Your customers may also give you advice about your products and services and you need to be open to all of these. You must know how to accept them, think it through and consider them if it will be good for your business. Afterwards, you should thank them for the ideas, opinions and suggestions that they have shared to your business. By doing these, your customers may feel how special they are for giving them your time listening to what they say.